A Picture is Worth a Thousand Words
and Video has Thousands of Pictures

vMobile Collaborator transitions a call for support to a live streaming video collaboration session.
Your field technicians or customers collaborate visually, in real-time, improving issue resolution.

Visually Collaborate 1-to-1 and 1-to-Many

Share vMobile Collaborator with customers, internal team members, manufacturer support and outside contractors to visually collaborate on issue resolution, project progress, on-site conditions or issues, inspection verification and more.

Create a Visual Audit Trail of Work Performed

                        Benefits
  • Creates a Visual audit trail
  • Content is stored in the Cloud
  • Inspect work immediately
  • Improve Service Delivery
  • Assure Quality of Service
  • Higher Customer Satisfaction

On-Demand Visual Knowledge Base

Benefits:
  • Access knowledge when and where it's needed
  • Content contributed by your team tailored to your company's unique use case
  • Improve training efficiencies
  • Cloud-stored content is easy to find
  • Better support field personnel
  • Re-capture opportunity costs
  • Visually capture the knowledge of your more experienced technicians as a resource for your firm and teams
  • Improve First-Call Resolution and other Key Performance Indicators and Metrics

Interface with your current software platform

vMobile Collaborator interfaces with your current software platforms for seamless
association of content. All images and video captured, documents shared and collaboration sessions are associated with your work orders, customer records and internal files.

Data and Content Security

  • SRTP media traffic encryption
  • DTLS-SRTP key negotiation, IETF defined
  • End-to-ennd AES Cipher with 256-bit keys encrypted audio and video
  • HMAC-SHA1 to verify data integrity ensuring protection of all sensitive information
  • VMT's Cloud environment is fully redundant across all aspects of our global points of presence
  • 2048-bit Wildcard SSL protection
  • Data at rest is encrypted using AES 256 standard

Put the Power of Visual Support to Work Now