1. Capture​

​First report of an issue can include infinitely more data than ever before with vMobile Collaborator.

2. Collaborate

Stream live video with a Support Expert & others improving first-call resolution, time to resolution, productivity and customer satisfaction.

3. Catalog

All video, audio, images, notes, and documents are stored in the cloud with metadata such as: date, time, GPS location, user info, a title and unlimited custom tags making content easy to find and share.

4. Secure

Cloud-stored content creates a visual audit trail available on-demand for validation of work performed improving quality control and quality of service. Content enhances training efficiencies as well.

vMobile Adds Value in Many Ways

  • Enables fast and effective troubleshooting and resolution of issues experienced by field personnel and customers.
  • Reduces unnecessary and costly truck rolls by improving 1st-time resolution.
  • Improves Subject Matter Expert visibility of field issues and the visual documentation of work performed.
  • Puts the right resources in the right place at the right time anywhere on the planet.
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