The Power of Visual Support
vMobile Collaborator visually connects field personnel and customers with support staff and Subject Matter Experts (SMEs) for fast and efficient troubleshooting and issue resolution
"A Picture is Worth a Thousand Words – Video has Thousands of Pictures"
With vMobile Collaborator, "Let me explain" becomes "Let me show you"
Features That Drive Issue Resolution
- Live Streaming Video – Visually collaborate with one or multiple people in real-time.
- Capture Media – Capture images and record video of on-site conditions and of work performed, creating a visual audit trail available to inspect on-demand anytime and anywhere.
- Catalog Content – All captured content is instantly identified, organized and stored in the Cloud where it can be accessed On-Demand.
- Tag and Title – Apply custom tags and titles to images, recorded video and documents shared making content easy to find and share.
- Invite Guest Users – Send an email or text message invitation with a link to join a live vMobile video collaboration session. Share with Customers, Subject Matter Experts, Team Members, Sub-Contractors, Manufacturer Support and others.
- Interface with your current software – Associate all content captured with vMobile with your current: Work Order, Project Management, CRM, CAFM, CMMS and other platforms.
- Secure – Enterprise-grade security with end-to-end data encryption and more.
"When a customer, one of our field techs or a vendor calls us for support to help resolve an issue, with vMobile Collaborator, we can initiate a live streaming video session allowing us to "see" the problem for more rapid, clear comprehension, and more accurate triage resulting in higher first-time-fix rates.
As we say, "if I can see the problem, I can more effectively help resolve the issue".
We have reduced field trips, improved quality of service and customer satisfaction."
R.B. EVP Avison Young