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The Power of Visual Support

vMobile Collaborator visually connects field personnel and customers with support staff and Subject Matter Experts (SMEs) for fast and efficient troubleshooting and issue resolution
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"A Picture is Worth a Thousand Words  –  Video has Thousands of Pictures"
With vMobile Collaborator, "Let me explain" becomes "Let me show you"

Features That Drive Issue Resolution

  • Live Streaming Video – Visually collaborate with one or multiple people in real-time.
  • Capture Media – Capture images and record video of on-site conditions and of work performed, creating a visual audit trail available to inspect on-demand anytime and anywhere.
  • Catalog Content – All captured content is instantly identified, organized and stored in the Cloud where it can be accessed On-Demand.
  • Tag and Title – Apply custom tags and titles to images, recorded video and documents shared making content easy to find and share.
  • Invite Guest Users – Send an email or text message invitation with a link to join a live vMobile video collaboration session.  Share with Customers, Subject Matter Experts, Team Members, Sub-Contractors, Manufacturer Support and others.
  • Interface with your current software – Associate all content captured with vMobile with your current: Work Order, Project Management, CRM, CAFM, CMMS and other platforms.
  • Secure – Enterprise-grade security with end-to-end data encryption and more.
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"When a customer, one of our field techs or a vendor calls us for support to help resolve an issue, with vMobile Collaborator, we can initiate a live streaming video session allowing us to "see" the problem for more rapid, clear comprehension, and more accurate triage resulting in higher first-time-fix rates.

As we say, "if I can see the problem, I can more effectively help resolve the issue".

We have reduced field trips, improved quality of service and customer satisfaction."

R.B. EVP Avison Young

Benefit from Power of Visual Support

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